PRIVACY POLICY & DISCLAIMER

1. OUR COMMITMENT TO YOUR PRIVACY

Your privacy is important to us. Aragenex Solutions Private Limited (“we,” “us,” “our,” or “the Company”) is committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

We only use the information you provide about yourself and your company when using this website to:

• Answer your queries and inquiries
• Improve our services to you
• Provide relevant information about our digital solutions
• Process service requests and project requirements

We do not share your information with any third party except:

• As explicitly set out in this privacy policy
• As necessary to answer your enquiry if that enquiry requires the involvement of a third party
• As required by law or legal obligations

2. INFORMATION WE COLLECT

We may collect the following types of information when you use our website:

Personal Information You Provide:

• Name and contact details (email, phone number)
• Company name and job title
• Business requirements and project details
• Resume/CV (for job applications)
• Any other information you voluntarily provide through contact forms, inquiry submissions, or email communications

Automatically Collected Information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral source (how you arrived at our website)
• Cookie data and analytics information

3. HOW WE USE YOUR INFORMATION

We use the information collected to:

✓ Respond to your inquiries and service requests
✓ Provide information about our services (website development, mobile apps, e-commerce, digital marketing, etc.)
✓ Process job applications
✓ Improve our website functionality and user experience
✓ Analyze website traffic and usage patterns
✓ Send you relevant updates about our services (with your consent)
✓ Comply with legal obligations and protect our rights

Email Communications:
We use return email addresses solely to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties except as necessary to fulfill your request.

4. SECURITY MEASURES

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information collected by us.

Security Measures Include:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Confidentiality agreements with all personnel
• ISO 27001:2013 certified Information Security Management System
• Multi-factor authentication for system access
• Regular backup and disaster recovery procedures

However, please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. COOKIES POLICY

5.1 What Are Cookies?

A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our system to recognize you when you visit our website again and improve our service to you.

5.2 How We Use Cookies

Cookies may be used to:

• Remember your preferences and settings
• Analyze which areas of our website are visited most frequently
• Compile traffic information to enhance website content
• Make your use of our website easier and more personalized
• Enable certain website features and functionality

By continuing to access our website, you give your consent to our usage of cookies.

5.3 Types of Cookies We Use

Essential Cookies:

• Required for website functionality
• Enable core features like security and accessibility
• Cannot be disabled

Analytics Cookies:

• Google Analytics – to understand website traffic and user behavior
• Help us improve our website and services
• Provide aggregated, anonymized data

Advertising Cookies:

• Google AdSense – to display relevant advertisements
• May be used by third-party advertising partners
• Help us provide free content and services

5.4 Cookie Information Sharing

Important: The information stored and collected through the usage of these cookies:

• Will NOT be shared with any third party except as specified in this document
• Will NOT be sold to any third party for profit
• May be processed by third-party services we use (Google Analytics, Google AdSense) for the purposes described in Section 6

5.5 Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy > Cookies

Note: Disabling cookies may limit your ability to use certain features of our website.

6. THIRD-PARTY SERVICES

We are the sole owners of the information collected on this website. We will not sell, rent, or otherwise disclose your personal information to any third party without your consent, except in the following circumstances:

6.1 Third-Party Service Providers

We use various third-party services on our website, including but not limited to:

Google Analytics:

• Purpose: Website traffic analysis and user behavior tracking
• Data Processed: IP address (anonymized), pages visited, time on site, device information
• Privacy Policy: https://policies.google.com/privacy

Google AdSense:

• Purpose: Display relevant advertisements on our website
• Data Processed: Cookies, browsing behavior, interests
• Privacy Policy: https://policies.google.com/technologies/ads

Other Third-Party Services:

• Email service providers (for communication)
• Customer relationship management (CRM) systems
• Cloud hosting providers (AWS, Google Cloud, Microsoft Azure)
• Payment processors (for transactions)

Purpose of Third-Party Services:
These third-party services have been engaged for the purpose of processing information received by us on our website to:

• Allow us to cater to our customers’ needs effectively
• Improve our services and website functionality
• Provide relevant content and advertisements
• Process transactions and communications securely

6.2 Personalized Advertising

The third-party services that process information and data received through our website may use the same for the purpose of displaying promotional material or advertisements on our website which are personalized to cater to your interests and/or requirements.

You can opt-out of personalized advertising:

• Google Ads Settings: https://adssettings.google.com/
• Network Advertising Initiative: http://optout.networkadvertising.org/
• Digital Advertising Alliance: http://optout.aboutads.info/

6.3 Legal Obligations

We may disclose your information when required by:

• Law, regulation, or legal process
• Court orders or government requests
• Protection of our rights, property, or safety
• Investigation of fraud, security issues, or technical problems
• Enforcement of our Terms of Service

7. YOUR RIGHTS & CHOICES

As a user of our website, you may contact us at any time by writing an email to dpo@aragenexsolutions.com or privacy@aragenexsolutions.com to exercise the following rights:

7.1 Right to Access

Request a copy of all information collected by us, whether directly or through third-party services utilized by us, in a readable and understandable format.

We will provide:

• Categories of personal data collected
• Sources of data collection
• Purposes of processing
• Recipients of your data
• Retention periods
• Your rights and how to exercise them

7.2 Right to Deletion

Request to permanently delete all information collected by us, whether directly or through third-party services utilized by us.

Please note: We may retain certain information where:

• Required by law (tax records, financial documents)
• Necessary for legal claims or disputes
• Needed to complete transactions you requested
• Anonymized data that cannot identify you

7.3 Right to Rectification

Request correction of any inaccurate or incomplete personal information we hold about you.

7.4 Right to Restrict Processing

Request limitation of how we process your personal data in certain circumstances.

7.5 Right to Object

Object to our processing of your personal data, particularly for direct marketing purposes.

7.6 Right to Data Portability

Request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

7.7 Right to Withdraw Consent

Withdraw your consent at any time for processing based on consent (such as marketing communications).

Response Time: We will respond to your requests within 30 days of receipt.

How to Exercise Your Rights:
📧 Email: dpo@aragenexsolutions.com or privacy@aragenexsolutions.com
📧 General Inquiries: info@aragenexsolutions.com
📞 Phone: +91 9545413131

8. DATA RETENTION

Subject to exercising your rights under Section 7 above, we shall not store any information or data collected about you longer than necessary.

Retention Periods:

After the retention period expires, we will securely delete or anonymize your information.

9. CHILDREN’S PRIVACY

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at dpo@aragenexsolutions.com, and we will promptly delete such information.

10. INTERNATIONAL DATA TRANSFERS

As a global digital solutions provider, we may transfer your personal information to:

• Cloud service providers with servers in different countries
• Third-party service providers located internationally
• Our business partners for service delivery

When transferring data internationally, we ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs) for EU data
• Adequacy decisions for transfers to approved countries
• Privacy Shield certification (where applicable)
• Contractual data protection obligations

For EU/EEA/UK residents: We comply with GDPR requirements for international data transfers. See our full GDPR Compliance Policy for details.

11. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices or services
• Legal or regulatory requirements
• Technological developments
• User feedback

When we make changes:

• The “Last Updated” date will be revised
• Significant changes will be communicated via email or website notice
• Continued use of our website after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

DISCLAIMER

1. COPYRIGHT & INTELLECTUAL PROPERTY

The content of this website is the copyright of Aragenex Solutions Private Limited (a company incorporated under the laws of India).

All content includes but is not limited to:

• Text, graphics, logos, images, and icons
• Software, code, and technical documentation
• Design, layout, and look-and-feel
• Audio, video, and multimedia content
• Case studies, portfolio items, and project descriptions

Aragenex Solutions Private Limited’s copyright must remain on all reproductions of material procured from this website (“Material”).

2. PERMITTED USE

You may: ✓ Download, store, and use the Material for your own personal use and research
✓ Use the Material internally within your firm or organization for evaluation purposes
✓ Print copies for personal reference
✓ Share links to our website content (with proper attribution)

Subject to the following conditions:

• Copyright notices must remain intact
• Material must not be altered or modified
• Use must be for non-commercial, informational purposes
• Attribution to Aragenex Solutions must be maintained

3. PROHIBITED USE

You may NOT:

✗ Republish, retransmit, or redistribute the Material
✗ Make the Material available to any other party without our express prior written consent
✗ Make the Material available on any website or other online service
✗ Make the Material available in hard copy or on any other media for commercial distribution
✗ Modify, adapt, or create derivative works from the Material
✗ Remove or alter any copyright, trademark, or proprietary notices
✗ Use the Material for commercial purposes without authorization
✗ Frame or mirror any part of our website without permission
✗ Use automated systems to access or scrape our website content

To request permission for commercial use or redistribution:
📧 Email: legal@aragenexsolutions.com

4. LIMITATION OF LIABILITY

We accept no liability or responsibility whatsoever for any loss or damage suffered by any user arising from:

• Information contained on this website
• Material downloaded from this website
• Errors, omissions, or inaccuracies in the content
• Interruptions or delays in website availability
• Viruses or other harmful components (despite our security measures)
• Use or reliance on any information or services provided
• Third-party content or links to external websites
• Any direct, indirect, incidental, consequential, or punitive damages

Important Notes:

• No Warranties: This website and all content are provided “as is” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• No Professional Advice: Information on this website is for general informational purposes only and does not constitute professional, legal, financial, or technical advice. For specific advice tailored to your situation, please consult with appropriate professionals.
• Accuracy: While we strive to keep information accurate and up-to-date, we make no representations or warranties about the completeness, accuracy, reliability, or suitability of the information.
• External Links: Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of external sites.

5. PORTFOLIO & CASE STUDIES

Portfolio items, case studies, and client examples displayed on our website:

• Are provided for illustrative purposes only
• May not represent current capabilities or methodologies
• Results shown are not guaranteed or typical
• Client names and details may be anonymized for confidentiality
• Should not be solely relied upon for decision-making

6. SERVICE AVAILABILITY

• We do not guarantee uninterrupted or error-free operation of our website
• We may modify, suspend, or discontinue any aspect of our website at any time
• We are not liable for any downtime, data loss, or service interruptions

7. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Aragenex Solutions Private Limited, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of our website
• Your violation of this Privacy Policy & Disclaimer
• Your violation of any third-party rights
• Any unauthorized use of our content or intellectual property

8. ANTI-SPAM POLICY

Aragenex Solutions recognizes the receipt, transmission, or distribution of spam emails (unsolicited bulk emails) as a major concern and has taken reasonable measures to minimize the transmission and effect of spam emails in its computing environment.

Our Anti-Spam Measures:

✓ Email Filtering: All emails received by us are subject to spam checks using advanced filtering systems
✓ Rejection Protocol: Any email identified as spam will be rejected with sufficient information to the sender for taking necessary action
✓ Technical Measures: We implement spam reduction measures including SPF, DKIM, and DMARC authentication
✓ Reporting: We reserve the right to reject and/or report any suspicious spam emails to the authorities concerned for necessary action
✓ Regular Updates: Spam filters and security measures are regularly updated to address emerging threats

User Responsibilities:

• Do not use our email services to send spam or unsolicited bulk emails
• Report spam emails received claiming to be from Aragenex Solutions
• Maintain good email security practices

Consequences of Spamming: Violation of our anti-spam policy may result in:

• Immediate termination of services
• Reporting to relevant authorities
• Legal action for damages
• Blacklisting from future services

9. ACCEPTABLE USE

When using our website, you agree to:

✓ Use the website for lawful purposes only
✓ Not engage in any activity that disrupts or interferes with the website
✓ Not attempt to gain unauthorized access to our systems
✓ Not transmit viruses, malware, or harmful code
✓ Not impersonate any person or entity
✓ Not harvest or collect user information without consent
✓ Not violate any applicable laws or regulations

10. DISPUTES & GOVERNING LAW

10.1 Arbitration

Any disputes that may arise through the usage of this website shall be settled through binding arbitration conducted by a sole arbitrator.

Arbitration Terms:

• The arbitrator shall be appointed by Aragenex Solutions Private Limited
• Arbitral proceedings shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 (India)
• Proceedings shall be conducted in accordance with the law applicable in the Republic of India
• The language of arbitration shall be English
• The seat of arbitration shall be Pune, Maharashtra, India

10.2 Governing Law

This Privacy Policy & Disclaimer shall be governed by and construed in accordance with the laws of the Republic of India.

10.3 Jurisdiction

The arbitral proceedings shall be under the supervision of the courts at Pune, Maharashtra, India.

Subject to the arbitration clause, the courts at Pune, Maharashtra, India shall have exclusive jurisdiction over any disputes arising from this Privacy Policy & Disclaimer or your use of our website.

10.4 Alternative Dispute Resolution

Before initiating arbitration, parties agree to attempt to resolve disputes through:

1. Direct Negotiation: Good faith discussions between parties
2. Mediation: Voluntary mediation with a mutually agreed mediator
3. Arbitration: If negotiation and mediation fail

11. SEVERABILITY

If any provision of this Privacy Policy & Disclaimer is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

12. ENTIRE AGREEMENT

This Privacy Policy & Disclaimer, together with our Terms of Service and GDPR Compliance Policy, constitutes the entire agreement between you and Aragenex Solutions Private Limited regarding the use of our website.

13. WAIVER

Our failure to enforce any right or provision of this Privacy Policy & Disclaimer shall not constitute a waiver of such right or provision.

14. ASSIGNMENT

You may not assign or transfer your rights or obligations under this Privacy Policy & Disclaimer without our prior written consent. We may assign our rights and obligations without restriction.

COMPLIANCE STATEMENTS

GDPR Compliance (EU/EEA/UK Users)

For detailed information on how we comply with the General Data Protection Regulation (GDPR), please refer to our GDPR Compliance Policy available at:
🌐 www.aragenexsolutions.com/gdpr

India DPDPA Compliance

We comply with India’s Digital Personal Data Protection Act (DPDPA) 2023 for processing personal data of Indian residents.

ACKNOWLEDGMENT & CONSENT

By using our website, you acknowledge that:

✅ You have read and understood this Privacy Policy & Disclaimer
✅ You agree to be bound by its terms and conditions
✅ You consent to our collection, use, and disclosure of your information as described
✅ You understand your rights and how to exercise them
✅ You accept the limitations of liability and dispute resolution provisions

If you do not agree to these terms, please discontinue use of our website immediately.

CONTACT US

For questions, concerns, or requests related to this Privacy Policy & Disclaimer:

Data Protection Officer:
📧 Email: dpo@aragenexsolutions.com
📧 Privacy: privacy@aragenexsolutions.com
📞 Phone: +91 9545413131

Legal Department:
📧 Email: legal@aragenexsolutions.com

General Inquiries:
📧 Email: info@aragenexsolutions.com
📱 WhatsApp: +91 9545413131
🌐 Website: www.aragenexsolutions.com

Mailing Address:
Aragenex Solutions 

310, Finswell IT Park, Viman Nagar, Pune, Maharashtra 411014 India.

ARAGENEX SOLUTIONS

Empowering Global Businesses Through Digital Innovation

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This Privacy Policy & Disclaimer is protected by copyright. Unauthorized reproduction is prohibited.