Scope

All data subjects whose personal data is collected, are in line with the requirements of the GDPR and applicable data protection laws in India.

Responsibilities

The Data Protection Officer is responsible for ensuring that this notice is made available to data subjects prior to Aragenex Solutions collecting/processing their personal data.

All Employees/Staff/Customers of Aragenex Solutions (hereinafter referred to as “Aragenex Solutions”) who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured.

Privacy Notice

Who We Are

Aragenex Solutions is a leading digital solutions company specializing in custom website development, mobile applications (iOS & Android), e-commerce platforms, digital marketing, SEO, custom software & ERP solutions, UI/UX design, branding, and IT resource augmentation services.

Our Data Protection Officer can be contacted directly:

Email: dpo@aragenexsolutions.com
Tel: +91 954 541 3131 or +91 996 063 6965

The Personal Data We May Collect

How We Use Your Personal Data

The personal data we collect will be used for the following purposes:

Standard Business Activities – Communication, service delivery, project management
Staff Employment & HR Management – Recruitment, payroll, performance management
Marketing & Communication – Newsletters, promotional offers, service updates
Service Delivery – Website development, app development, digital marketing services
Legal & Compliance – Contractual obligations, tax compliance, regulatory requirements
Customer Support – Technical assistance, troubleshooting, maintenance services

Our Legal Basis for Processing Personal Data

We process your personal data based on:

1. Consent – You have given explicit consent for processing
2. Contractual Necessity – Processing is necessary to fulfill our service agreement
3. Legal Obligation – Required by Indian law or regulatory requirements
4. Legitimate Interests – For business operations, fraud prevention, and service improvement

Legitimate Interests

Any legitimate interests pursued by us, or third parties we use, are as follows:

✓ Providing high-quality digital solutions and IT services
✓ Improving our services based on client feedback and analytics
✓ Ensuring security and preventing fraudulent activities
✓ Marketing our services to potential clients
✓ Managing business operations efficiently

Special Categories of Personal Data

None – Aragenex Solutions does not collect or process sensitive personal data such as health information, religious beliefs, biometric data, or financial information beyond what is necessary for billing purposes.

Consent

By consenting to this privacy notice, you are giving us permission to process your personal data specifically for the purposes identified above.

Explicit consent is required for Aragenex Solutions to process your personal data. Where we are asking you for sensitive information, we will always tell you why and how the information will be used.

You may withdraw consent at any time by contacting our Data Protection Officer or following our Withdrawal of Consent procedure.

Disclosure to Third Parties

Aragenex Solutions will NOT pass on your personal data to third parties without your explicit consent, except in the following circumstances:

✓ Service Providers – Third-party tools and platforms used for service delivery (e.g., hosting providers, email services, payment gateways) with your consent
✓ Legal Requirements – When required by law, court order, or government regulations
✓ Business Transfer – In the event of merger, acquisition, or sale of business assets

Any third parties that we may share your data with are obliged to keep your details securely and use them only to fulfill the service they provide on our behalf. When they no longer need your data, they will dispose of it in line with Aragenex Solutions’ data protection procedures.

Data Retention Period

Aragenex Solutions will process and store personal data for the following retention periods:

After the retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

Your Rights as a Data Subject

At any point while we are in possession of or processing your personal data, you have the following rights:

1. Right of Access

You have the right to request a copy of the personal information that we hold about you.

2. Right of Rectification

You have the right to correct data that we hold about you that is inaccurate or incomplete.

3. Right to Be Forgotten

In certain circumstances, you can ask for the data we hold about you to be erased from our records.

4. Right to Restriction of Processing

Where certain conditions apply, you have the right to restrict the processing of your personal data.

5. Right of Portability

You have the right to have the data we hold about you transferred to another organization.

6. Right to Object

You have the right to object to certain types of processing such as direct marketing.

7. Right to Object to Automated Processing

You have the right not to be subject to automated decision-making, including profiling.

8. Right to Judicial Review

In the event that Aragenex Solutions refuses your request under rights of access, we will provide you with a reason. You have the right to complain to the supervisory authority.

How to Exercise Your Rights

To exercise any of your rights, please contact our Data Protection Officer:

Email: dpo@aragenexsolutions.com
Tel: +91 954 541 3131 or +91 996 063 6965
Address: 310, Finswell IT Park, Viman Nagar

We will respond to your request within 30 days of receipt.

Complaints

If you wish to make a complaint about how your personal data is being processed by Aragenex Solutions or how your complaint has been handled, you have the right to lodge a complaint directly with:

Aragenex Solutions Data Protection Officer:

Contact Name: Akshay Shinde
Company: Aragenex Solutions
Address: 310, Finswell IT Park, Viman Nagar
City: Pune, Maharashtra 411014 India
Email: dpo@aragenexsolutions.com
Telephone: +91 954 541 3131 or +91 996 063 6965

Indian Supervisory Authority:

You may also lodge a complaint with the relevant data protection authority in India or your local supervisory authority in accordance with GDPR (for EU residents).

International Data Transfers

Aragenex Solutions does not intend to transfer your personal data to third countries or international organizations, unless:

✓ You have provided explicit consent
✓ It is necessary for service delivery (e.g., cloud hosting services)
✓ We are legally required to do so

When international transfers are necessary, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Data Security

Aragenex Solutions takes data security seriously and implements appropriate technical and organizational measures to protect your personal data, including:

✓ Encryption – Data encrypted in transit and at rest
✓ Access Controls – Strict access permissions and authentication
✓ Regular Security Audits – Ongoing monitoring and vulnerability assessments
✓ Employee Training – Regular data protection training for all staff
✓ Secure Infrastructure – Industry-standard security protocols and firewalls
✓ Backup Systems – Regular backups to prevent data loss

Cookies & Website Tracking

Aragenex Solutions uses cookies and similar tracking technologies on our website to:

✓ Improve user experience and website functionality
✓ Analyze website traffic and user behavior
✓ Deliver personalized content and advertisements
✓ Remember your preferences and settings

You can control cookie preferences through your browser settings. For more details, please see our Cookie Policy on our website.

Children’s Privacy

Aragenex Solutions does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

Changes to This Privacy Policy

Aragenex Solutions reserves the right to update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by:

✓ Posting the updated policy on our website
✓ Sending an email notification to registered users
✓ Displaying a prominent notice on our platform

The “Last Updated” date at the bottom of this policy indicates when it was last revised.

What Forms of ID Are Required for Data Access Requests?

When requesting access to your personal data, Aragenex Solutions accepts the following forms of identification:

✓ Passport / Driving License /Aadhaar Card / PAN Card / Voter ID
✓ Any Government-issued Photo ID proof

This is to ensure the security of your personal data and prevent unauthorized access.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data processing practices, please contact us:

Data Protection Officer Contact Details:

Contact Name: Akshay Shinde
Company: Aragenex Solutions
Address: 310, Finswell IT Park, Viman Nagar
City: Pune, Maharashtra 411014 India
Email: dpo@aragenexsolutions.com
Telephone: +91 954 541 3131 or +91 996 063 6965
WhatsApp: +91 954 541 3131 
Website: www.aragenexsolutions.com

Additional Information

Can I Find Out What Personal Data Aragenex Solutions Holds About Me?

Yes. Upon request, Aragenex Solutions can confirm what information we hold about you and how it is processed. You can request the following information:

✓ Identity and contact details of the Data Protection Officer
✓ The purpose and legal basis for processing
✓ Categories of personal data collected and stored
✓ Recipients or categories of recipients of your data
✓ Data retention period
✓ Your rights to correct, erase, restrict, or object to processing
✓ How to withdraw consent at any time
✓ How to lodge a complaint
✓ Source of personal data (if not collected directly from you)
✓ Details of any automated decision-making or profiling

Automated Decision-Making

Aragenex Solutions does not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Marketing Communications

If you have consented to receive marketing communications from Aragenex Solutions, you can:

✓ Unsubscribe at any time by clicking the “Unsubscribe” link in our emails
✓ Update Preferences by contacting us at dpo@aragenexsolutions.com
✓ Opt-Out of specific communication channels (email, SMS, WhatsApp)

Please note that even if you opt out of marketing communications, we may still send you essential service-related notifications.

Privacy Statement

For more detailed information about how and why we use your data, please visit:
https://www.aragenexsolutions.com/privacy-policy/

Commitment to Privacy

At Aragenex Solutions, we are committed to:

✓ Transparency – Being clear about how we use your data
✓ Security – Protecting your data with robust security measures
✓ Compliance – Adhering to all applicable data protection laws
✓ Respect – Honoring your rights and preferences
✓ Accountability – Taking responsibility for data protection

Your trust is important to us, and we strive to handle your personal data with the utmost care and responsibility.

ARAGENEX SOLUTIONS
Empowering Indian Businesses Through Technology & Innovation

info@aragenexsolutions.com | dpo@aragenexsolutions.com
+91 91 954 541 3131 or +91 996 063 6965
www.aragenexsolutions.com